Assistant General Manager

About the role

Join the growing boutique fitness industry as an Assistant General Manager at Riser Fitness, a multi-unit operator and developer of the Club Pilates franchise system. Established in 2013, Riser Fitness is one of the largest and longest operating franchisees.

Responsibilities

• Execute lead generation via Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into introductory classes
• Drive & increase membership & retail sales through customer service
• Problem-solve staffing/scheduling issues with instructors and other personnel
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and support Sales Associates
• Independently make decisions related to high level customer service
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures and lead by example
• Maintain stock of forms, administrative supplies, and studio literature
• Schedule and participate in networking/community events and studio promotions
• Auxiliary in marketing campaigns to generate leads for the studio
• Adhere to all company policies, including the policy of at-will employment

Requirements

• Confident in generating personal sales and training Sales Associates in transactions
• Ability to assist in driving revenue streams: memberships & retail sales, private training bookings, and teacher training enrollments
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable, and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Ability to work harmoniously with co-workers, clients and the public
• Proficiency with computers and studio software

Benefits and Perks

• Hourly wage: $20-21/hr - Additional commission on sales
• Average total earnings (with commission): $20-25/hr
• Health Benefits
• 401K
• Paid Time Off
• Unlimited growth potential within the company