Assistant General Manager

About the role

At Retro Fitness we are not just running clubs we are building communities. As an Assistant General Manager you will play a key role in leading and developing a high-performing team delivering exceptional member service and driving key revenue results. This is a pipeline role for future General Manager ideal candidates will be ready to step into a GM role within 12 to 18 months based on performance.

Responsibilities

• Support the General Manager in all day-to-day operations across Sales Fitness and Front Desk
• Lead by example and coach staff on service standards cleanliness and sales processes
• Own daily sales responsibilities by coaching the front desk team promoting training packages and contributing directly to membership growth
• Help onboard and train new team members and ensure staff follow all Retro Fitness procedures
• Solve member concerns quickly and professionally
• Jump in to help wherever needed to keep the club running smoothly
• Must be available to work flexible hours including early mornings evenings and weekends

Requirements

• One or more years of keyholder shift leader or team lead experience in fitness hospitality or retail
• Comfortable working in a sales-driven environment
• Confident communicator and positive motivator
• Organized accountable and calm under pressure
• CPR or AED certification or willingness to obtain within 30 days

Skills

• Experience selling memberships personal training or wellness products
• Familiarity with gym operations or club management systems
• Proven ability to coach a team to hit sales or service targets
• Desire to grow into a General Manager role within the next 12 to 18 months

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Opportunity to grow into a Club Manager role
• Work side-by-side with experienced leadership
• Performance-based bonus structure
• Health dental and vision insurance
• Free gym membership
• Branded uniforms provided
• Be part of a culture