Assistant General Manager

About the Role

Restore is seeking an Assistant General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in retail, membership sales, and people engagement, we want to meet you.

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life.

Benefits

• Competitive salary
• Health benefits
• Monthly performance bonuses
• Access to complementary wellness services
• Opportunity for growth
• Vacation days
• Employee discounts
• Bonus based on performance

Responsibilities

People Management

• Assist in cultivating a team environment that provides exceptional customer service while working with the GM to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction.
• Assist with onboarding and training of all new employees.
• Work with the GM to adapt your team to new system procedures, education, and performance expectations.

Operations Management

• Ensure all opening and closing procedures are followed.
• Build and grow membership community through sales and pairing services.
• Work collaboratively with the GM, and Lead Nurse to improve the store's overall effectiveness and efficiency.
• Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.

Sales & Marketing

• Check-in with members regularly to ensure they're achieving their health and wellness goals.
• Deliver individual sales goals and motivate your team to reach their targets.
• Manage lead generation campaigns and bringing in first time visitors.
• Work collaboratively with the GM to manage and exceed all sales goals for the entire team.
• Assist the GM with store marketing and community outreach.
• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, cost controls, and facility maintenance.
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.

Qualifications

• You love the sales process and have a proven track record of sales.
• You're passionate about people, sales, wellness.
• Your verbal and written communication skills are on point.
• You're a numbers person and can deliver action plans based on key metrics.
• You embrace a supportive leadership role and are also a strong team player.
• You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyle.