Assistant General Manager

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Responsibilities

People Management

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.

Operations Management

• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
• Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store’s overall effectiveness and efficiency.
• Lead on the floor and embody Restore’s core values.
• Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Work a minimum of one weekend day per week.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.

Sales & Marketing

• Check-in with Restore members regularly to ensure they’re achieving their health and wellness goals.
• Deliver individual sales goals and motivate your team to reach their targets.
• Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
• Manage declined auto-pays and follow up on expiring credit cards.
• Follow up on missed appointments.
• Process freezes/terminations in a timely manner and send email communication to members.
• Assist the General Manager with store marketing and community outreach.
• Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
• Assist the General Manager in planning and leading monthly team meetings.
• Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
• Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.

Company Culture

• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You’ve obtained an undergraduate degree or higher.
• You love the sales process and have a proven track record of B2B sales.
• You have at least 2 years of management experience.
• You’re passionate about fitness, athletic achievement, and general health and wellness.
• Your verbal and written communication skills are on point.
• You’re a numbers person and can deliver action plans based on key metrics.
• You embrace a supportive leadership role and are also a strong team player.
• You’re driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyles.
• You place importance on ethics and integrity and exhibit this every day.

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Benefits/Perks

• Uncapped commission potential
• Heavily discounted + free wellness therapies
• Fun, wellness-focused work environment