Assistant General Manager

Responsibilities

• Building Operations Support: Assist in the implementation and maintenance of effective building operations strategies and procedures. Conduct regular inspections of building systems, equipment, and common areas to ensure proper functioning and maintenance. Coordinate with maintenance staff and external vendors to address repairs, maintenance requests, and service needs. Assist in the management of building security, including access control systems and emergency preparedness protocols.
• Tenant Relations: Provide exceptional customer service to tenants, responding promptly to inquiries and addressing concerns. Assist in the coordination of tenant move-ins, move-outs, and space modifications, ensuring a smooth transition and minimal disruption. Collaborate with leasing and marketing teams to support tenant retention efforts and assist in resolving lease-related matters. Assist in the organization and execution of tenant events and communications to foster a sense of community and promote tenant satisfaction.
• Financial Management: Assist in the preparation and monitoring of annual property budgets, ensuring accuracy and adherence to financial goals. Support the collection of rent payments and tenant billings, following up on delinquencies and resolving discrepancies. Assist in the review and approval of vendor invoices and track expenses to maintain accurate financial records. Contribute to the preparation of financial reports, including monthly and quarterly financial statements.
• Compliance and Sustainability: Assist in ensuring compliance with local regulations, building codes, and industry standards. Support sustainability initiatives and assist in monitoring energy efficiency, waste management, and environmental programs. Maintain accurate records and documentation related to building certifications, inspections, and permits.

Qualifications

• 4+ years of real estate operations and/or property management experience within Class-A office environment
• Bachelor's degree
• Effective, clear, and affirmative verbal and written communication skills
• Understanding of building mechanical, electrical and plumbing systems
• Understanding of property management issues
• Ability to understand and assist in the preparation of budgets and monthly reporting requirements
• Skilled in organization, multi-tasking and time management

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities