Assistant General Manager

About the role

Lead the adventure, inspire the team, and elevate every guest experience at Rainforest Cafe, where dining is more than a meal—it’s a full-on jungle experience filled with sights, sounds, and surprises. We’re seeking an Assistant General Manager to support smooth operations, motivate a high-energy team, and ensure every guest leaves with a lasting memory.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas; investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, and planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment
• Extensive front of house knowledge; advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; strong work ethic

Benefits

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts, and 401(k)
• Paid time off
• Monthly discretionary bonus potential

Pay

USD $75,000.00 - USD $85,000.00 / year