Assistant General Manager

About the role

The Assistant General Manager serves as the second-in-command of the hotel and works closely with the General Manager to oversee all aspects of hotel operations. This individual will play a critical role in driving guest satisfaction, associate engagement, revenue growth, and overall hotel performance.

Essential Functions

• Operations Leadership
• Assist in directing all day-to-day hotel operations, including Front Office, Housekeeping, Engineering, Food & Beverage, and Guest Services.
• Ensure compliance with Hyatt brand standards and company operating procedures.
• Maintain a strong presence throughout the hotel and actively support all departments.
• Serve as Manager on Duty and provide leadership during evenings, weekends, and holidays as needed.
• Monitor service standards and implement strategies to continuously improve guest satisfaction.
• Team Leadership & Development
• Recruit, hire, train, coach, and develop associates.
• Carry out performance coaching, recognition, and accountability conversations.
• Foster a culture centered around teamwork, engagement, professionalism, and service excellence.
• Aid department leaders with performance management and employee development initiatives.
• Promote a positive work environment focused on growth and retention.
• Guest Experience
• Ensure exceptional guest service standards are maintained throughout the hotel.
• Resolve guest concerns quickly and effectively through proactive service recovery.
• Monitor guest satisfaction scores, online reviews, and brand metrics.
• Identify opportunities to elevate the overall guest experience.
• Financial Management
• Assist in developing and managing hotel budgets.
• Monitor labor costs, departmental expenses, and productivity metrics.
• Review daily reports, financial statements, forecasting data, and performance trends.
• Support efforts to maximize occupancy, ADR, RevPAR, market share, and profitability.
• Participate in monthly financial reviews and ownership reporting processes.
• Sales & Revenue Strategy
• Partner with the Sales team to identify and pursue new business opportunities.
• Aid in implementing revenue management strategies to maximize hotel performance.
• Participate in community networking and local business development efforts.
• Support strategic initiatives that drive market share and long-term growth.
• Administrative Responsibilities
• Assist with scheduling, payroll review, purchasing, inventory management, and compliance initiatives.
• Ensure hotel safety, security, and regulatory standards are maintained.
• Support company reporting requirements and operational audits.

Qualifications

• Minimum of two years of hotel leadership experience.
• Previous supervisory or management experience within a hotel environment.
• Strong communication, leadership, and organizational skills.
• Ability to effectively lead and motivate teams.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office applications.
• Ability to work a flexible schedule including evenings, weekends, and holidays as business demands require.

Benefits

• Annual Bonus Opportunity
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Plan
• Hyatt Employee Travel Discounts Worldwide
• Professional Development Opportunities
• Leadership Growth and Advancement Potential
• Exposure to Sales, Revenue Management, Financial Reporting, and Ownership Relations

What Success Looks Like

• Lead with integrity and professionalism.
• Build strong relationships with associates and guests.
• Drive operational consistency and accountability.
• Demonstrate financial awareness and business acumen.
• Support a culture of excellence and continuous improvement.
• Position themselves for future advancement into a General Manager role.

Benefits

• Annual Bonus Opportunity
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Plan
• Hyatt Employee Travel Discounts Worldwide
• Professional Development Opportunities
• Leadership Growth and Advancement Potential
• Exposure to Sales, Revenue Management, Financial Reporting, and Ownership Relations

Join Our Team

If you're ready to take the next step in your hospitality career and gain the experience necessary to become a future General Manager, we encourage you to apply today.