ASSISTANT GENERAL MANAGER

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

About Our Property

At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company.

Responsibilities

• Assist the General Manager in the day-to-day management of all hotel operations.
• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
• Ensure adherence to hotel policies, procedures, and service standards.
• Foster a guest-centric culture by promoting excellent customer service and satisfaction.
• Address and resolve guest concerns and complaints promptly and effectively.
• Monitor and respond to online reviews and feedback to enhance the overall guest experience.
• Assist in budget planning and monitor financial performance against established goals.
• Help control operating expenses and manage budgets for each department.
• Participate in the recruitment, training, and development of staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and inclusive work environment.
• Monitor and maintain quality standards throughout the hotel.
• Implement and enforce brand standards and ensure compliance with relevant regulations.
• Oversee maintenance and cleanliness of the hotel facilities.
• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
• Ensure the implementation and adherence to security and safety protocols.
• Collaborate with relevant authorities to address any security concerns.
• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.

Requirements

• Proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Operations, or limited-service General Manager.
• At least 3-5 years of progressive hospitality experience in hotels.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Hotel experience with a strong background in Front Desk Operation and Human Resources Leadership.
• Marriott brand experience preferred.
• Power of M knowledge is a plus.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Pay

$75,000 - $85,000

Benefits

• Robust wage package
• Excellent benefit plans
• Matching 401K plan
• Professional development opportunities
• Generous bonuses
• Travel perks