Assistant General Manager

About the role

We are a lifestyle brand on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers. As an Assistant General Manager, you will lead a team of exceptional individuals who share our values, focusing on serving and educating guests about our nutrient-rich recipes and their health benefits. You will foster a positive environment for both team members and guests, ensuring a welcoming atmosphere every day.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, addressing customer needs and resolving issues with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establish and maintain staffing plans that support anticipated volume fluctuations.
• Uphold strict adherence to all food safety regulations and sanitation standards.
• Support supervisory functions, including hiring, promoting, demoting, terminating, conducting performance appraisals, and coaching associates.
• Organize, schedule, and supervise team member shifts to ensure smooth operations and efficient workflow.
• Direct staff on the floor to address any operational issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

Requirements

• Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• High School Diploma or GED required; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Food Handler certification or equivalent local/municipal requirements.
• Ability to frequently lift and/or move up to 50 pounds.
• Bilingual proficiency (English and Spanish) is a plus.

Benefits

• Health & Wellness: Medical, Dental & Vision
• Paid Time Off (PTO)
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match