Assistant General Manager

About the role

Join Portillo’s as an Assistant General Manager and lead a high-performing team to deliver exceptional food and customer service in a fun, fast-paced environment. Help create lifelong memories for guests and team members while living our core values of Family, Greatness, Energy, and Fun.

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts.
• Oversee shift planning, scheduling, training execution, and daily routines to drive sales and profits.
• Develop team members through individual development plans (IDPs) and the Ignite internal development program.
• Deliver exceptional guest experiences, fostering connections and making each visit memorable.
• Foster team engagement through frequent recognition and communication.
• Meet and exceed financial and profitability goals by managing budgets.
• Implement company policies, procedures, and strategies for health, quality, and food safety compliance.
• Manage recruitment efforts to ensure a team focused on delivering the Portillo’s experience.
• Make critical business decisions around inventory, budget, and labor.

Requirements

• Minimum of 3 years of Restaurant Management or at least 1 year of Assistant General Manager or General Manager experience in a high-volume, fast-paced environment.
• Working knowledge of restaurant operations, including recruiting, food planning, purchasing, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledge of financial aspects of restaurant operations, including P&L responsibilities.
• Ability to read, speak, and understand English to communicate with team members, managers, and guests.
• Flexibility to work 50+ hour weeks, rotating shifts (including nights, weekends, and holidays).
• High school diploma or equivalent.
• Current sanitation and B.A.S.S.E.T. alcohol service training is a plus.

Pay

The pay range for this role is $65,000 - $70,000. Actual salary will depend on experience, location, and skills.

Benefits

• Discretionary bonus program based on restaurant performance.
• Monthly technology reimbursement.
• Uniform allowance.
• Free shift meals.
• Educational benefits.
• Access to hundreds of discounts (e.g., movie tickets, gym memberships).
• Counseling and support resources through the Employee Assistance Program (EAP).
• Choice of health insurance from three medical plans (including a PPO), two dental plans, and a vision plan.
• Paid time off.
• 401(k) with company match.
• Flexible Spending Accounts for healthcare and dependent care.
• Financial security through Voya Financial.
• Employee Stock Purchase Plan (Beef Stock) after 1 year of employment with an average of at least 20 hours over a 6-month period.
• Voluntary benefits like pet insurance, critical illness coverage, and identity theft insurance.