Assistant General Manager

About the Role

As an Assistant General Manager at NVA Pet Resorts, you are a key leader on the Resort Leadership Team, partnering closely with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care and service to pets and their people. You'll help drive a smooth, consistent operation, strong financial performance, and team development and engagement.

Responsibilities

• Model NVA values and leadership competencies through daily leadership behaviors
• Coach and develop Shift Leads and Team Members to build capability and confidence
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety
• Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results
• Resolve customer concerns with empathy, professionalism, and a solutions mindset
• Support execution of corporate marketing programs and local lead-generation efforts
• Help drive proactive lead management and conversion tactics to grow memberships and services
• Review key performance indicators and take action on trends and gaps
• Partner with the General Manager on recruiting, hiring, onboarding, and training
• Address team member concerns in a timely, respectful, and solutions-focused way

Qualifications

Required

• High school diploma or equivalent
• 2 to 4 years of customer service experience (leadership experience is a plus)
• Strong communication skills and comfort leading teams in a hands-on environment
• Proficiency with Microsoft Office and point-of-sale systems
• Availability to work up to 45 to 50 hours per week, including evenings and weekends
• Valid driver’s license, current insurance, and a vehicle for pet transportation in emergencies

Preferred

• Experience in hospitality, retail, restaurant management, veterinary, or similar service environments
• Bilingual skills

Work Environment

• Stand and move throughout the resort for extended periods (up to 10-12 hours per day)
• Lift up to 50 pounds and carry up to 25 pounds
• Work in a loud environment and respond to client and team needs in real-time
• Bend, stoop, and reach to support pet handling and facility cleanliness

Benefits

• Medical, Dental, Vision
• 401(k) with employer match
• HSA and FSA options
• Short-term and long-term disability
• Accident, hospital indemnity, and critical illness plans
• Career growth within a rapidly expanding organization
• A workplace where pets are part of the family

Pay

The salary range for this position is $50,000 - $55,000, based on applicable experience.

Deadline to apply: September 30th, 2026