Assistant General Manager

Overview: The Assistant General Manager supports daily operations at Boulevard Together and serves as a key execution partner to the General Manager. This role manages front office workflows, supports resident service delivery, and ensures operational tasks are completed accurately, on time, and per site protocol Responsibilities Support the General Manager with day-to-day operations, reporting, and team coordinationOversee front desk workflows and ensure consistent resident communication and documentation standardsCoordinate scheduling for appointments, inspections, vendor access, and resident meetingsTrack escalations and action items; ensure follow-ups are completed and communicated appropriatelySupport operational audits by maintaining organized records and assisting with data requestsPartner with Facilities, Compliance, Resident Liaison, and Security to execute site initiatives and resolve resident concernsCoordinate appointments with NYCHA-appointed third-party oversight agencies and local elected officials, including STV and OCCServe as acting manager in the General Manager’s absence as assigned