Assistant General Manager

Responsibilities

• Ensure efficient operations of Front Desk, Housekeeping, and Engineering Departments.
• Provide quality service and a clean, safe environment for guests.
• Manage expenses and maximize service levels.
• Assist and support front of the house operations as needed.
• Respond to guest requests, complaints, and/or accidents attentively, efficiently, and courteously.
• Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily.
• Analyze variances, monitor credit card reports, and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements.
• Recruit and interview team members effectively.
• Operate all aspects of the front office system, including software maintenance, report generation, analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Investigate, report, and follow-up on employee and guest accidents.

Benefits

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.