Assistant General Manager
About the role
As an Assistant General Manager at Panera, you bring the team together. You support your General Manager in managing overall operations, improving the customer experience, and increasing the bottom line, while also owning the people responsibilities for your location, including coaching, developing, and leading.
Responsibilities
- Build our culture of Warmth, Belonging, Growth, and Trust.
- Be an ambassador of our Guiding Values and Behaviors.
- Ensure extraordinary guest experiences.
- Make sure every customer is delighted by the quality of our food, service, staff, and safety measures.
- Build customer relationships that lead to long-term, loyal patrons.
- Support your GM by making key decisions and solving problems.
- Lead, manage, and develop your team.
- Aid your GM in leading and supervising all cafe staff.
- Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
- Hire and train new team members, and keep your team motivated, energized, and engaged.
- Manage team performance to ensure your cafe’s goals and quality standards are met, while ensuring extraordinary customer service.
- Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsibilities to them.
- Recognize and celebrate individual and team achievements.
- Ensure high-quality operations and service.
- Upgrade operations as needed.
- Motivate your team to meet (and exceed) your bakery-cafe's goals.
- Adhere to cafe systems and processes to accomplish day-to-day operations.
- Ensure associates follow company policies and procedures and comply with all state and federal regulations.
- Ensure food safety standards are fully maintained.
- Ensure a healthy and safe culture and workplace for your team.
- Grow sales and maximize profitability.
- Execute company and cafe strategies for sales growth and flow-through.
- Manage associate labor to support and drive cafe profitability.
- Aid your GM in maintaining cafe costs and inventory.
Requirements
- Proven ability to direct, motivate, coach, and develop others in a fast-paced environment.
- Proven ability to drive positive results.
- Proven ability to run great shifts.
- Demonstrated understanding of the business.
- ServSafe certification.
- At least 18 years of age.
Qualifications
- You enjoy people and have great communication skills.
- You like the hustle and bustle of the hospitality industry.
- You want to lead a fun, energized team that works hard and laughs often.
- You can keep cool under pressure and deal with multiple types of people in a calm and neutral manner.
- You can work flexible hours, including nights and weekends.
- You’re committed to, and experienced with, health and food safety.
- You’re interested in working toward a General Manager position and/or you want to learn, grow, and expand your career.
- You want to have a positive impact on your customers and community.
Skills and Training
At Panera, you’ll build skills you can use anywhere. Our training can help you succeed in your career—and your life.
Growth Opportunities
A Path to Success: Our Assistant General Managers can continue their career growth by pursuing our Operating Partner Program. While you’re helping your team reach their goals, we’ll help you meet yours.
Pay
Competitive pay
Schedule
Flexible hours, including nights and weekends
Benefits
Eligible for quarterly bonus
Free Meals on shifts
Career Growth Opportunities
Paid vacation & holidays for full-time team members
Medical, dental, vision, life insurance & 401(k) with match available
Benefits
Eligible for quarterly bonus
Free Meals on shifts
Career Growth Opportunities
Paid vacation & holidays for full-time team members
Medical, dental, vision, life insurance & 401(k) with match available
Pay
Competitive pay
Schedule
Flexible hours, including nights and weekends