Assistant General Manager

About the role

Assistant General Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service.

Responsibilities

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Responds to guest inquiries and provides assistance
• Helps with duties of other employees (i.e. host, server, food runner, etc.) when necessary because of an unexpected absence or extra volume
• Oversees organization, efficiency and policies pertaining to both office duties and service in the dining room
• Aids General Manager with marketing initiatives and deliverables
• Keeps up to date knowledge of food and beverage items on menu
• Attends operational meetings with General Manager, Director of Operations
• Supervises staff in terms of guest service, cleaning, and repairs to restaurant and grounds
• Performs daily inspections and periodic audits to check safety of equipment
• Responds to guest and community interests to develop marketing and advertising
• Enhances and strengthens guest relationships, both established and new
• Promotes cooperative effort, team spirit and good morale among employees
• Delivers excellent guest service including personally greeting, seating guests and touching tables during service
• Follows HR processes and procedures
• Aids General Manager in restaurant operations and administrative duties that may include but not limited to scheduling, SOP’s, training material, disciplinary action forms, updating menus daily, etc.
• Solves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
• Works collaboratively with GM, CDC and any other staff to drive the success of the restaurant
• Has a strong understanding of company background, core values and philosophy
• Adheres to all company safety and sanitation policies and procedures

Qualifications

• High School Diploma or GED graduate
• Minimum 3-4 years in a managerial position as Assistant [General] Manager
• ServSafe Certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision
• Familiarity with 7 Shifts and/or Toast a plus