Assistant General Manager
About the role
NVA Pet Resorts is part of National Veterinary Associates (NVA), one of the largest private owners of veterinary hospitals and pet resorts in North America. We’re dedicated to creating safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. As an Assistant General Manager, you are a key leader on the Resort Leadership Team. You and the General Manager operate as true partners with a shared, documented plan for how the resort succeeds, aligned to business goals and service standards. You’ll help drive a smooth, consistent operation that delivers excellent pet care and customer service, strong financial performance through revenue growth and cost management, and team development, engagement, and retention through coaching and accountability.
Responsibilities
- Model NVA values and leadership competencies through daily leadership behaviors
- Coach and develop Shift Leads and Team Members to build capability and