Assistant General Manager

About the role

Do you love pets, people, and leading teams? Are you energized by building a great culture, driving results, and growing your career in operations leadership? NVA Pet Resorts is looking for a hands-on full-time Assistant General Manager to help lead our No Leash Needed Ellisville resort in Ellisville, Missouri.

Responsibilities

• Partners closely with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care and service to pets and their people.
• Model NVA values and leadership competencies through your daily leadership behaviors.
• Coach and develop Shift Leads and Team Members to build capability and confidence.
• Recognize strong performance and address concerns promptly, fairly, and consistently.
• Partner with the General Manager to create an engaging workplace culture.
• Help drive a smooth, consistent operation that delivers excellent pet care and customer service.
• Strong financial performance through revenue growth and cost management.
• Team development, engagement, and retention through coaching and accountability.

Requirements

• A high school diploma or equivalent.
• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.

Qualifications

• Bilingual skills preferred.

Benefits

• Medical, Dental, Vision
• 401(k) with employer match
• HSA and FSA options
• Short-term and long-term disability
• Accident, hospital indemnity, and critical illness plans
• Career growth within a rapidly expanding organization
• A workplace where pets are part of the family

Pay

The salary range for this position is $43,000 - $46,000 and is based on applicable experience.

Schedule

Available to work up to 45 to 50 hours per week, including evenings and weekends.