Assistant General Manager

About the role

See yourself starting a new career journey? As a MyEyeDr. Assistant General Manager, you will cultivate a collaborative working environment with all team members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. You will contribute to the financial responsibility for the office, deliver first-class patient experiences, and foster a collaborative team environment that allows for office staff to grow. This role reports to the General Manager and will lead and develop a team. Some evening and weekend shifts required.

• Build and foster a purpose-driven team through recruitment and onboarding, as well as ongoing training and development
• Drive financial success of your office through managing behaviors that drive KPI performance
• Uphold service standards when working with patients to increase office loyalty, patient retention, and setting an example
• Maintain HR policies and compliance to promote a productive and safe work environment for team members and patients
• Collaborate with doctor(s), home office support, and associate members to provide a seamless patient experience
• Lead performance and development in partnership with our General Manager for all team members
• Ensure our optical merchandise meets optical standards, patient requirements, and requests

Requirements

• Undergraduate degree or relevant years of experience with 1-2 years serving in a management position (Retail/Hospitality strongly preferred)
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment
• Effective communicator, detail-oriented, and a strong leader that demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to team members and patients
• A servant leadership style with a strong drive for results, business acumen, and an entrepreneurial spirit
• Willing to learn about the industry, product, full-scope optical office roles, and services
• A natural leader with the ability to coach and inspire team members
• Team player who is willing to collaborate with all to provide the best patient experience

Benefits

• Grow and develop your career through role-specific training programs
• Opportunity to earn bonuses and commission (role-specific)
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more
• Vision coverage and associate discounts on products
• 401(k) with competitive company match
• Accrue PTO and paid holidays from day one