ASSISTANT GENERAL MANAGER

Responsibilities

• Develop a full understanding of the budget, process, and the P & L of the business.
• Provide strong leadership and support to functional reports.
• Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and verification metrics.
• Business growth and development
• Live, promote, and hold others accountable for the Million Air standards.
• Ensure department managers and other personnel have the resources (including staff capacity, technology, and training) they need to achieve their goals.
• Foster a teamwork oriented, high-performance culture that is customer focused.
• Aid with contract review and negotiation, including but not limited to hangar leases, city leases, fuel supply, equipment and vendor contracts.
• FBO budget preparation, variance reporting and performance consistent with the goals of the company.
• Develop and ensure necessary controls and procedures for business success, legal compliance and delivering Million Air's product.
• Strong recruiting skills, high affinity for assuring job certification and clear communication.
• Responsible for Passenger Service and Ramp Operations (ramp including into-planefueling and third party fueling, and ground handling).
• Full accountability to the General Manager for Health & Safety issues, operational and financial performance.
• Planning resource allocation in each business unit to include staff planning in line with customer requirements and budget.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Supporting the development of the business units with accurate and timely project work.
• Leading the station equipment planning cycle.
• Ensuring compliance with all internal and external operational and administrative requirements.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Provide leadership for employee relations through effective communications, including coaching, disciplinary and positive recognition.
• Mentor employees for promotional opportunities.
• Work closely with GM and HR department to provide effective training and development program.
• Hold supervisor/lead team accountable for timely and effectively handling of all employee related issues, focusing on improving performance and professional documentation.
• Ensure compliance for the attendance reliability program.
• Track and follow-up on late employees, sick calls and no shows.
• Ensure that all employees are properly uniformed and equipped with PPE requirements.
• Ensure that all damage and defects to ramp equipment used are reported.

Qualifications

• Assistant management of a nationally or globally recognized brand.
• Demonstrate ability to interact with senior level executives.
• Ability to exercise independent direction and judgment and work in a fast-paced, time sensitive environment.
• Strong leadership, communication, organizational and interpersonal skills.
• High integrity/excellent critical thinking skills.
• Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement.
• Communicate with customers and employees in person, on phone, and through radio communications.
• Experience in budgeting and financial management.
• Experience in operational planning and resource allocation.
• A working knowledge of GSE maintenance issues.
• Understanding of the wider airport operational environment.
• Experience and understanding of the commercial issues in aviation.