Assistant General Manager

Description

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant General Manager!

About the role

milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services.

Essential Duties and Responsibilities

• Support revenue growth through strategic scheduling and upholding a high quality of service for our guests
• Support financial budgets and control expenses as it relates to cost of wages compared to revenue
• Education team on strategies to ensure provider utilization remains at 70% or better
• Track and coach to key metrics that relate to guest retention and engagement: retail to service ratio, rebooking rates, guest retention

Team Leadership and Development

• Oversee, manage, and grow location providers
• Develop and coach Department Heads and Brand Trainers in areas of responsibility
• Leverage feedback from Listen 360 to coach providers in areas of success and opportunities
• Partner with Training + Education Manager to ensure monthly/quarterly trainings are in place for all spa departments
• Conduct monthly and annual performance reviews for all location providers
• Builds relationships naturally, embraces milk and honey core values, provides excellent experiences
• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
• Promote a culture of coaching and continuous feedback

Talent Management

• Own process for hiring and onboarding location provider team members
• Partner with Department Heads and Brand Trainers to ensure an individual development plans are outlined for all new bees for the first 90 days
• Support engagement and strong employee retention
• Partner with GM to achieve monthly hiring target
• Ensure hiring and onboarding on new talent is timely per standard

Employee Relations

• Foster a positive and inclusive work environment, addressing employee concerns, and ensuring compliance with labor laws
• Strong communicator able to set clear objectives to create an environment of accountability
• Highly motivational; positive and inclusive people leader

Benefits

• Compensation: Competitive Annual Salary
• Bonus Structure: Monthly bonus opportunities
• Health + Financial Benefits: Comprehensive Insurance – Medical, dental, and vision coverage after 30 days
• Paid Time Off from Day One: Plan for Your Future – 401(k) with company match after 6 months
• Peace of Mind: Company-paid Life & AD&D insurance ($15,000 coverage)
• Growth + Development: Ongoing Training – Regular internal trainings to expand your skills and career opportunities
• Exclusive Team Member Perks: Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
• Service Discounts: 15% off spa, salon, and medSPA services
• Last-Minute Booking Perks: Up to 50% off spa services and 40% off salon services at select locations
• Service Credits: Experience offerings firsthand with monthly credits
• Milestone Celebrations: Enjoy spa and CE perks as you grow with us

Lifestyle + Extra Benefits

• Wellness Perks: Discounted LA Fitness gym membership
• Support for New Mothers: Return-to-work bonus up to $2,000 following maternity leave
• Give Back: Paid volunteer time off to support your community

Why You’ll Love It Here

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Requirements

• Assistant General Managers have 3+ years of luxury spa, luxury hospitality, or retail people leadership experience / Assistant Managers have less than 3 years of luxury spa, luxury hospitality, or retail people leadership experience
• Have a fundamental understanding of all of the systems and programs that are essential to the leadership team of the location
• Resilient leader able to thrive in a dynamic, constantly evolving environment
• Be available on an on-call basis for protocol and system questions from our team
• Demonstrate the ability to multitask in a high-pressure environment
• Passion for milk + honey and ability to personify milk + honey’s core values in every interaction with clients and coworkers
• Strong understanding of strategic scheduling and a history of delivering on financial results
• Proven record of developing great talent
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the business including nights, weekends, and holidays

Salary Description

$50,000-$70,000