Assistant General Manager

About the role

Metro Private Cinema is seeking an exceptional Assistant General Manager to join our leadership team in Chelsea. Metro is an upscale private cinema concept from the founder of Alamo Drafthouse Cinema, combining film, luxury hospitality, contemporary dining and an elevated beverage program within 20 private cinema suites. Beyond movie screenings, our suites host celebrations, corporate events, sports, karaoke, gaming and other private experiences.

Responsibilities

• Lead Daily Operations – Take ownership of the venue during assigned shifts, overseeing service flow, staffing, guest experience, facilities and overall execution; capable and confident running the operation when the General Manager is not present.
• Develop People and Culture – Coach, mentor and develop Servers, Service Captains, Service Assistants, Front Desk and Bar team members; create an environment where employees understand the standard, receive meaningful feedback and feel respected and supported.
• Deliver Exceptional Hospitality – Maintain a visible presence throughout service; anticipate guest needs, resolve concerns thoughtfully and ensure Metro's experience feels personal, polished and genuinely hospitable.
• Execute Private Events – Lead the operational execution of private screenings, celebrations, corporate gatherings and other events, partnering closely with culinary, service, sales and technical teams.
• Maintain High Service Standards – Bring a strong understanding of elevated restaurant or luxury hospitality service and translate those standards into clear, consistent expectations for the team.
• Manage the Business – Support scheduling, labor management, payroll, inventory, purchasing, cost controls, P&L performance and other operational KPIs while protecting the quality of the guest experience.
• Build Strong FOH/BOH Partnerships – Work collaboratively with culinary leadership and recognize that exceptional hospitality depends on a strong relationship between the front and back of house.
• Solve Problems – Remain composed, resourceful and solutions-oriented when something unexpected happens in this unique operation combining hospitality, events, food and beverage, cinema and technology.

Requirements

• 5+ years of progressive hospitality management experience, including meaningful leadership responsibility.
• Demonstrated record of leading high-performing teams and developing employees.
• Excellent knowledge of elevated service standards.
• Strong floor presence and ability to lead busy, complex services.
• Experience with private dining, events or luxury guest experiences.
• Working knowledge of scheduling, labor management, inventory and cost controls.
• Comfort learning and working across multiple technology platforms.
• Strong communication, organization and problem‑solving skills.
• Knowledge of the New York City hospitality market.
• Flexibility to work evenings, weekends and holidays as required.
• Experience within luxury hotels, acclaimed restaurants, private clubs or high‑end event operations is highly valued.
• Professional without being pretentious; confident without ego; accountable without punitive; calm under pressure; comfortable giving clear, direct feedback; willing to jump in and help; interested in developing people, not just managing them.
• Extremely high standards for self and team; belief that people perform best when expectations are clear, leadership consistent and they are treated with respect.

Pay

Salary: $85,000 plus periodic performance bonuses.

Benefits

• Paid Time Off
• Comprehensive medical, dental and vision insurance
• 401(k) with company matching
• Transit benefits
• Dining discounts

Schedule

Full‑time, in‑person position based at Metro Private Cinema in Chelsea. Evening, weekend and holiday availability is required. Physical requirements include the ability to stand and walk for extended periods and lift, push, pull or carry items weighing up to 30 pounds.