Assistant General Manager

Key Responsibilities

• Achieve or exceed sales targets including both the top and bottom-line results for the respective location
• Resolve customer issue trends by investigating problems, developing solutions, preparing reports, and coaching staff on managing similar challenges in the future
• Training on standard operating procedures; ensure sales associates have the proper understanding of SOPs and the potential impact on the business
• Maintain inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
• Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
• Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach associates on how to improve store and individual performance
• Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
• Perform store opening and closing procedures in alignment with company standards
• Regularly review company email and other communication tools to ensure applicable messages are shared with sales associates and to act on those messages in a timely manner

Requirements

• Experiences: Leadership Skills - recruitment and development of talent (associate level)
• Strong grasp of presenting to groups and managing product knowledge (PK) sessions
• Solid understanding of retail math and using analytics in a business environment
• Operations specialist - driving performance through internal KPI's
• Analytical driver with keen attention to detail
• Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
• Strong time management and organizational skills, ability to multi-task in a fast-paced environment
• Strong negotiation skills combined with an adaptable approach to selling
• Ability to establish and maintain strong interpersonal relationships
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and know when to seek guidance
• Advanced skills in Microsoft Office; specifically, Word and Excel