Assistant General Manager

About the Role

We’re seeking a proactive, passionate, and detail-driven part-time Assistant General Manager to support the daily operations of our retreat. In this role, you’ll report to the General Manager and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise. This is our first of many locations, offering great career growth possibilities.

Why You’ll Love It Here

• Serene and tranquil work areas
• Best-in-the-industry vibroacoustic heated and hydraulic massage tables
• Luxurious linens and high-quality products provided
• Innovative therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology, and more

Benefits

• Complementary Touchless Therapy Membership
• Flexible schedules
• Paid training
• Competitive pay including tips, commission, and bonus opportunities
• Health insurance
• 401(k) matching
• Employee discounts
• Opportunities for advancement
• Paid time off (PTO)
• Parental leave
• Large employee retreat with its own outdoor space

Schedule

6–8-hour shifts. Must be able to work varied shifts to include evenings, weekends, and holidays.

Responsibilities

• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.

Requirements

• Minimum one year of experience in membership sales.
• Minimum of one year of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent guest communication skills.

Core Values

• Anything is Possible
• Lead with Heart
• Purpose over Pride
• Fiercely Obsessed with Success