Assistant General Manager

About the role

Provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house and back-of-house areas under the guidance of the General Manager.

We are looking for someone who:

• Loves working in a fast-paced, multi-faceted restaurant/entertainment scene
• Can communicate with team members and guests in a way that inspires fun
• Thrives on instant satisfaction and improving guest experiences or team performance
• Is goal-driven and consistently exceeds targets
• Can handle high-volume days (100K+) while walking five miles per shift and working an average of 50-hour work weeks
• Oversees all aspects of the business, from minor details to the big picture

Requirements

• 21+ years of age
• 5+ years of restaurant/hospitality experience
• Proficient in managing cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• Willingness to work weekends, nights, and holidays
• Comfortable working in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyzes financial reports and develops action plans to grow revenue and control costs to meet or exceed annual budgets
• Ensures execution of staff training programs
• Assures staffing levels and management coverage are appropriate to meet business needs and maximize the customer experience
• Delivers an unparalleled guest experience through food, drinks, and games
• Maintains a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

Benefits

• Competitive salary
• Quarterly bonus program
• Health, dental, vision, long- and short-term disability insurance
• Employee Assistance Program
• Buster’s Legacy Fund (supports team members during difficult times)
• 401K matching plan
• Free food
• Free gameplay
• Large leadership team with multiple managers per shift
• Fun work environment
• Career growth opportunities across two brands (Dave & Buster’s and Main Event Entertainment)

Pay

Salary range: $67,339 – $79,222