Assistant General Manager

About the role

As an Assistant General Manager, you will assist in overseeing the daily operations of the hotel, ensuring exceptional guest experiences and efficient management of resources. This is a dynamic role that requires strong leadership skills, attention to detail, and a passion for hospitality.

Responsibilities

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

2-3 years of hotel experience, preferably in a supervisor role. Hospitality degree preferred.

Qualifications

Valid driver’s license and safe driving record; satisfactory criminal background screening required; professional references.

Skills

• Strong Leadership and Teamwork abilities
• Excellent communication, both verbal and written
• Computer software skills
• Time management and problem-solving skills
• Self-motivated, well-organized, and goal-oriented

Benefits

• Career development & work-life balance
• Paid time off
• Travel and hotel discounts
• Health, dental, & vision insurance
• 401(k) with company match
• Incentive programs
• And more!