Assistant General Manager

About the Role

As America's largest retail laundromat operator with over 250 locations since 1996, we pioneer the "super store" concept with 4,000+ sq ft facilities featuring cutting-edge equipment, ample seating, and a customer-first approach. As Assistant General Manager, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence — managing wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. This role calls for detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations, with opportunities to develop leadership skills and make a positive local impact.

Responsibilities

• Deliver Outstanding Customer Service – Be the face of ensure a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision – Oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures.
• Inventory Management – Stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean.
• Operational Support – Assist in the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operational at all times.

Requirements

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills – Committed to rolling your sleeves up to be hands-on and committed to operations and maintenance needs.
• Excellent Communication Skills – Know how to motivate teams and serve customers.
• Strong Sales Mindset – Experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule – Ability to work evenings and weekends as needed.
• Bilingual – A plus, but not required.

Benefits

• Competitive hourly rate
• Sales-Based Bonus Program
• Earn Tips from customers as a recognition of exceptional service
• Health Care Coverage Option – Comprehensive medical benefits
• Employee Discount Program – Special perks and savings
• Professional Development & Growth – Advance with a fast-growing company

Pay

$19.00/hour

Schedule

Full-time, in-person at 168-04 Liberty Ave, Jamaica, NY 11433; evenings and weekends as needed.