Assistant General Manager

About the role

We are seeking an Assistant General Manager to join our dynamic team in the restaurant industry. This role offers competitive starting pay, flexible schedules, health benefits, and a 401k plan.

Essential Responsibilities

• Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
• Develops a great energy in the restaurant and sets the team up for success
• Empowers the team through Yes I Can
• Communicates effectively and engages the team in regular huddles
• Coeaches and motivates the Shift Leaders and crew members
• Recruits and develops top grade talent
• Demonstrates commitment to goals and inspires others to deliver excellent performance
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools
• Serves those they lead through behaviors, actions and decisions

Create Great Guest Experiences

• Serves as a role model to create memorable guest experiences
• Coaches WOW service and creates a welcoming work environment
• Takes actions to solve and celebrates guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

• Helps to bring the brand to life in the restaurant
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events
• Supports company-wide promotions, product launches and product samplings
• Helps the team execute local promotions

Business Planning

• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Executes Krystal 9 operating systems
• Aids in developing sales forecast and schedules to ensure Quality, Service and Cleanliness will be met
• Maintains business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product (truck) orders
• Evaluates food costs
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
• Implements and follows up on operations and financial action plans
• Analyzes sales and labor results throughout and after each shift
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

• Ensures the restaurant is a safe, sanitary and appealing place for everyone
• Aids in the compliance with health, safety, cleanliness, security and fire policies, standards and regulations
• Identifies problems and conducts high-level troubleshooting for restaurant equipment

Required Knowledge, Skills And Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Resolves issues in compliance with Krystal standards

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Carries products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Consistently lifts for product preparation, stocking and inventory