Assistant General Manager

Essential Responsibilities

• Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity)
• Creates a great energy in the restaurant and sets the team up for success
• Empowers the team through Yes I Can
• Communicates effectively and engages the team in regular huddles
• Covers and motivates the Shift Leaders and crew members
• Recruits and develops top grade talent
• Demonstrates commitment to goals and inspires others to deliver excellent performance
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools

Create Great Guest Experiences

• Serves as a role model to create memorable guest experiences
• Coaches WOW service and creates a welcoming work environment
• Takes actions to solve and celebrates guest feedback
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

• Helps to bring the brand to life in the restaurant
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events
• Supports company-wide promotions, product launches and product samplings
• Helps the team execute local promotions

Business Planning

• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
• Responsible for executing Krystal 9 operating systems
• Aids in developing sales forecast and schedules to ensure Quality, Service and Cleanliness will be met
• Marks monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP Logs
• Reviews inventory efficiencies to create product (truck) orders
• Reviews inventory and evaluates food costs
• Controls food and equipment inventory, conducts daily and weekly inventory counts and keeps inventory records
• Implements and follows up on operations and financial action plans
• Analyzes sales and labor results throughout and after each shift
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

• Ensures the restaurant is a safe, sanitary and appealing place for everyone
• Aids in the compliance with health, safety, cleanliness, security and fire policies, standards and regulations
• Identifies problems and conducts high-level troubleshooting for restaurant equipment

Required Knowledge, Skills And Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders
• Ability to resolves issues in compliance with Krystal standards

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Consistently handles product preparation
• Consistently lifts for product preparation, stocking and inventory

Education And Experience

• Must have high school diploma or equivalent
• Minimum of 1-2 years management experience