Assistant General Manager

About the role

We are seeking an Assistant General Manager to join our dynamic team in the restaurant industry. This position offers competitive starting pay, flexible schedules, health benefits, and a 401(k).

Responsibilities

• Lives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values.
• Develops a great energy in the restaurant and sets the team up for success.
• Empowers the team through Yes I Can.
• Communicates effectively and engages the team in regular huddles.
• Coeaches and motivates the Shift Leaders and crew members.
• Recruits and develops top grade talent.
• Demonstrates commitment to goals and inspires others to deliver excellent performance.
• Recognizes the team with U-Rock and Fresh, Friendly and Fast recognition tools.
• Serves those they lead through behaviors, actions and decisions.
• Create great guest experiences.
• Serves as a role model to create memorable guest experiences.
• Coaches WOW service and creates a welcoming work environment.
• Takes actions to solve and celebrates guest feedback.
• Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly.
• Brings the brand to life in the restaurant.
• Supports the Restaurant General Manager’s efforts in the community with local marketing and events.
• Supports company-wide promotions, product launches and product samplings.
• Helps the team execute local promotions.
• Responsible for executing Krystal 9 operating systems.
• Aids in developing sales forecast and schedules to ensure Quality, Service and Cleanliness will be met.
• Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals.
• Executes operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift.
• Maintains Brand operating standards for product procedures, cleanliness standards and service expectations.
• Maintains a safe, sanitary and appealing place for everyone.
• Aids in the compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Identifies problems and conducts high-level troubleshooting for restaurant equipment.

Requirements

• Excellent people leadership and guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests, team members and Above Restaurant Leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Available to work all shifts, weekends and holidays.

Qualifications

• Must have high school diploma or equivalent.
• Minimum of 1-2 years management experience.

Skills

• People leadership and guest service skills.
• Effective communication.
• Team motivation and development.
• Guest service coaching.
• Problem-solving and resolution.
• Brand promotion and execution.
• Financial planning and analysis.
• Facility maintenance and safety.

Benefits

• Competitive starting pay.
• Flexible schedules.
• Health benefits.
• 401(k) plan.

Pay

• Competitive starting pay.

Schedule

• Flexible schedule options.