Assistant General Manager

About the Role

KidStrong Assistant General Managers are the second in command at the center. The Assistant General Manager works closely with the General Manager to foster a culture of learning and development for both coaches and families, while delivering key business results such as sales performance and lowering member attrition. This role is for a talented, welcoming, and engaging leader focused on delivering an exceptional experience for kids, families, and team members.

Responsibilities

• Center Operations
  • Understand the center’s key KPIs and financials to make informed and responsible business decisions.
  • Build and maintain relationships with KidStrong families to align with core values and provide exceptional customer service.
  • Oversee center initiatives such as maintenance, training, and brand consistency.
  • Perform daily, weekly, and monthly cleaning and maintenance of the center.
  • Communicate Coach schedule changes using appropriate scheduling and communication platforms.
  • Sell and schedule events such as camps and parties to maximize center profitability.
• Sales
  • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
  • Finalize sales and bookings generated through online self-sign-up flow.
  • Source and attend local events to increase brand awareness and drive incremental leads and memberships.
• Leadership
  • Foster a coaching culture with a "see something, say something" approach.
  • Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
  • Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
  • Manage and support the ongoing professional development of staff through LearnUpon.
  • Communicate professionally with co-workers via Slack and email, including periodic checks when not in the center.
• Coaching
  • Deliver an evolving curriculum focused on brain, physical, and character development for ages walking to 11 years old, as required by business demands.
  • Understand and communicate the "why" behind the KidStrong curriculum clearly and concisely.
  • Demonstrate and manage the implementation of various programming and curriculum elements.
  • Use the KS Coaches App to record data (attendance, awards, etc.).
  • Work in a physically intensive environment, including covering multiple miles per shift, lifting, and moving equipment up to 25 pounds.
  • Physically work with kids to ensure proper technique and safety (approximately 5-10 coaching hours per week).

Requirements

• Athletic or coaching background with experience working with or coaching kids ages 15 months to 11 years old (passion for working with children is non-negotiable).
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.
• Practical work experience with Google and Microsoft platforms.
• Previous experience in management is preferred but not required.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Prior experience as a pediatric OT/PT is a plus but not required.

Skills & Competencies

• High Standards: Establishes and holds high standards.
• Natural Leader: Creates and embodies KidStrong culture; takes initiative.
• Leads by Example: Sets the tone through actions.
• Passionate: Stays focused on KidStrong goals; goal-oriented and high-performing.
• Command Presence: Upholds KidStrong Values; creates a vision for others.
• Teacher: Communicates and ensures the transfer of knowledge.
• Professional: Approaches others tactfully; reacts well under pressure; treats others with respect.
• Performer: Engaging, fun, likable, high energy, and clear in communication.
• Mentor: Develops and nurtures relationships; focuses on developing self and others.
• Planning/Organizing: Prioritizes and plans work activities; develops realistic action plans; uses time efficiently.
• Oral Communication: Speaks clearly and persuasively; responds well to questions; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork: Balances team and individual responsibilities; contributes to a positive team spirit; supports others' efforts.
• Coachable/Low Ego Mindset: Gives and welcomes feedback; encourages exploring different perspectives.
• Adaptability: Comfortable adjusting plans; embraces innovation and change.

Schedule

The typical schedule includes 4 weekdays and 1 weekend shift, with specific hours dependent on the needs of the center.

Pay

$50,000.00 - $70,000.00 per year.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance