Assistant General Manager

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

About the role

The Assistant General Manager is the second in command at the center, responsible for working closely with the General Manager to foster a culture of learning and development for both coaches and families. This role focuses on delivering key business results such as sales performance and lowering member attrition, while ensuring an exceptional experience for kids, families, and team members.

Responsibilities

• Center Operations
  • Understand the center’s key KPIs and financials to make informed and responsible business decisions.
  • Build and maintain relationships with KidStrong families to align with core values and provide exceptional customer service.
  • Oversee center initiatives such as maintenance, training, and brand consistency.
  • Perform daily, weekly, and monthly cleaning and maintenance of the center.
  • Communicate Coach schedule changes using appropriate scheduling and communication platforms.
  • Sell and schedule events such as camps and parties to maximize center profitability.
• Sales
  • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
  • Finalize sales and bookings generated through online self-sign-up flow.
  • Source and attend local events to increase brand awareness and drive incremental leads and memberships.
• Leadership
  • Foster a coaching culture by providing continuous feedback and assessment of coaches based on the KidStrong Coach DNA profile and class quality.
  • Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
  • Manage and support the ongoing professional development of staff through LearnUpon.
  • Communicate professionally with co-workers via Slack and email, including periodic checks when not in the center.
• Coaching
  • Deliver an evolving curriculum focused on brain, physical, and character development for ages walking to 11 years old, as required by business demands.
  • Understand and communicate the "why" behind the KidStrong curriculum clearly and concisely.
  • Demonstrate and manage the implementation of various programming and curriculum elements.
  • Use the KS Coaches App to record data such as attendance and awards.
  • Work in a physically intensive environment, including lifting and moving equipment up to 25 pounds, and ensuring student safety through physical interaction.
  • Approximately 5-10 coaching hours per week.

Requirements

• Athletic or coaching background with experience working with or coaching kids ages 15 months to 11 years old; a passion for working with children is non-negotiable.
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Skills

• High Standards: Establishes and holds high standards.
• Natural Leader: Creates and embodies KidStrong culture; takes initiative.
• Leads by Example: Sets the tone through actions.
• Passionate: Stays focused on KidStrong goals; goal-oriented and high-performing.
• Command Presence: Upholds KidStrong Values; creates a vision for others.
• Teacher: Communicates and ensures the transfer of knowledge.
• Professional: Approaches others tactfully; reacts well under pressure; treats others with respect.
• Performer: Engaging, fun, likable, high energy, and clear in communication.
• Mentor: Develops and nurtures relationships; focuses on developing self and others.
• Planning/Organizing: Prioritizes and plans work activities; develops realistic action plans; uses time efficiently.
• Oral Communication: Speaks clearly and persuasively; responds well to questions; demonstrates group presentation skills.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork: Balances team and individual responsibilities; contributes to a positive team spirit; supports team success.
• Coachable/Low Ego Mindset: Gives and welcomes feedback; encourages exploring different perspectives; has a growth mindset.
• Adaptability: Comfortable adjusting plans; embraces innovation and change.

Schedule

The typical schedule includes 4 weekdays and 1 weekend shift, with specific hours dependent on the needs of the center.

Pay

$50,000.00 - $70,000.00 per year

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance