Assistant General Manager

About the role

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

This position is being hired specifically for our new KidStrong West Des Moines location. While the West Des Moines center is currently under development, we are actively recruiting qualified candidates from the Davenport and Cedar Rapids areas who are open to relocating to the Des Moines area. The selected General Manager will begin their KidStrong journey by training and working alongside the leadership teams at one of our established Iowa centers in Davenport or Cedar Rapids. This provides a unique opportunity to gain hands-on experience in an operating KidStrong center, learn our systems, sales process, coaching standards, and leadership expectations before transitioning into the West Des Moines location. Relocation to the West Des Moines area will be required as the new center approaches presale and opening. Candidates should only apply if they are willing and able to relocate for the permanent General Manager position.

Responsibilities

• CENTER OPERATIONS
  • Understand the center’s key KPIs and financials to make informed and responsible business decisions.
  • Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
  • Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
  • Daily, Weekly, and Monthly cleaning and maintenance of the center.
  • Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
  • Sell and schedule events such as camps and parties, to maximize center profitability.
• SALES
  • Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
  • Finalize sales and bookings that are generated through online self-sign-up flow.
  • Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• LEADERSHIP
  • Foster a coaching culture - see something, say something.
  • Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
  • Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
  • Manage and support the ongoing professional development of staff through LearnUpon.
  • Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• COACHING
  • Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
  • Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
  • Demonstrate and manage the implementation of various programming and curriculum elements.
  • Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
  • Must be able to work in a physically intensive environment - coaches may cover multiple