Assistant General Manager

Responsibilities

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability.
• Support the social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in slack and Email, including periodic checks of messages when not in centers.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 10-15 coaching hours per week

Qualifications

Exhibit High Standards
Leads by Example
Passion
Command Presence
Desire to Teach Kids
Professional Mentor
Planning/Organizing
Oral/Written Communication
Teamwork
Coachable/Low Ego Mindset
Adaptability

Pay

$36,000.00 - $38,500.00 per year

Schedule

The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development