Assistant General Manager

About the role

Assist General Manager in overseeing and managing all areas of the restaurant and make final decisions on matters of importance to guest service.

Responsibilities

• Assess staffing requirements, interviewing, hiring, and training of hourly staff.
• Hourly staff scheduling within budgeted guidelines.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Manage staff performance in accordance with established standards and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with Home office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Requirements

• 4 years of experience, supervisory experience; including alcoholic beverage service.
• Completed Alcohol Service Training Course
• Previous experience managing cost controls is plus
• Experience managing POS systems and daily cash controls.
• Operational knowledge of POS, cash handling procedures and reconciliation of cash banks

Qualifications

• Excellent customer service and communication skills.
• Excellent organization skills.
• Excellent communication skills both written and verbal.
• Manages time effectively and prioritizes tasks to meet deadlines.
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multitask as well as stay on task and concentrate with constant interruptions.

Skills

• Knowledge of Aloha POS, Compeat, Tripleseat and Hotschedules is plus.
• ServSafe or Department of Health certification a plus.

Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay

Negotiable based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the restaurant and the position.