Assistant General Manager

About the role

The Assistant General Manager (AGM) supports the General Manager in delivering an exceptional member experience, achieving revenue goals, and maintaining operational excellence at a Crunch Fitness location operated by JEM Wellness Brands.

Responsibilities

• Team Leadership & Development: Assist in recruiting, hiring, training, and developing high‑performing team members; monitor staff performance against KPI standards; provide coaching, development plans, and regular staff meetings.
• Operational Support: Support scheduling, labor management, and payroll processing; ensure compliance with Crunch policies and service standards; oversee facility cleanliness, equipment maintenance, and inventory management; use Crunch tools for communication, documentation, and incident reporting.
• Sales & Member Engagement: Drive lead generation and outreach to impact new member sales; support new member acquisition and integration; resolve member service issues promptly and empathetically.
• Financial & Administrative: Assist with expense controls, purchasing, and budget adherence; implement recovery plans when financial goals are not met.

Requirements

• Required Skills & Experience: Fitness‑facility or customer‑service‑oriented management experience; proven ability to execute objectives quickly and manage KPIs; CPR/AED certification (or ability to obtain within 30 days of hire); strong communication and leadership skills; understanding of labor control and staffing optimization.
• Preferred Experience: 2+ years of fitness‑facility or customer‑service‑oriented management experience.
• Physical Requirements: Frequently lift and/or move up to 50 pounds; may require standing or bending for prolonged periods.
• Education Requirements: High school diploma or GED required; Bachelor’s degree in business management or related field preferred.

Benefits

• Comprehensive health coverage (medical, dental, vision) for full‑time team members.
• Income protection through short‑term and long‑term disability insurance.
• Additional ancillary insurance options for full‑time employees.
• 401(k) retirement savings plan with employee contribution options (available after six months of service).
• Accrual‑based paid time off (up to 40 hours per year for full‑time hourly team members).
• Complimentary Crunch gym membership for all employees.
• Free CPR/AED recertifications provided by the company.

Pay

Hourly rate: $13.00 – $15.00 per hour, plus a potential $300 per month bonus.

Schedule

Day‑shift role; employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled. Work schedules may vary based on business needs.