Assistant General Manager

About the role

The Unscripted Experience, Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. The Assistant General Manager contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. This position is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness. This position will report directly to the General Manager of the hotel.

Responsibilities

• Managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection
• Handling purchasing and payroll submission for the property
• Interviewing and hiring of new associates, as well as disciplinary measures
• Directing and overseeing the operations manager, chief engineer and F&B leaders
• Working with Revenue Director to accurately forecast occupancy as well as revenue and manage guest room inventory
• Communicating and working well with the Sales department on group inquiries and leading weekly resume meeting
• Overseeing the interview process, along with providing support for coaching and counseling of department managers and their staff as needed
• Ensuring that all departments are fully informed and able to meet specific guest requirements
• Attending leadership meetings
• Developing and managing food and beverage activations
• Managing monthly inventory and ordering
• Handling all guest concerns in a polite and professional manner
• Working with operations leadership to drive service and cleanliness scores
• Acting as the General Manager in their absence
• Learning and maintaining the hotel PMS and POS
• Preparing an accurate Assistant General Manager's Re-cap on a monthly basis
• Effectively handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Assimilating complex information and data from disparate sources and considering, adjusting, or modifying to meet the constraints of such needs
• Listening and clarifying concerns and issues expressed by co-workers and guests in order to best understand their respective needs
• Evaluating and selecting among alternate courses of actions quickly and accurately
• Overseeing the entire staffing process for all positions in the department and following the hiring standards set
• Ensuring that the training of all new hires is thorough and complete
• Conducting employee evaluations in a timely manner
• Demonstrating the ability to forecast and analyze budget figures
• Motivating staff members and encouraging participation

Qualifications

• Minimum of three years of management and supervisory experience preferred (management experience in the service industry is strongly preferred)
• Hotel experience preferred
• 1-2+ years experience working in a guest service oriented Food & Beverage establishment preferred
• College degree preferred
• Intermediate Word and Excel required
• Excellent verbal and written communication skills
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• Strong interpersonal skills and a can-do positive attitude
• Bilingual in Spanish a plus
• Ability to work with minimal supervision required
• Must be able to work a flexible work schedule as the hours for this management position will vary
• Ability to demonstrate leadership and professional image to associates and guests