Assistant General Manager

About the Role

Responsible for efficient and profitable operation of venue, and direct supervision of Restaurant Managers by performing the following duties.

Key Responsibilities

• Ability to perform all positions and processes within the front of house and back of house
• Assumes duties of the General Manager in his/her absence
• Ensures the highest quality product reaches our guest and meets specifications
• Ensures that all productivity and quality standards are maintained
• Ensures a high standard of service efficiency, sanitation and training
• Assists in all facets of operation to include financial, forecasting, recruiting, entertainment, sales and marketing
• Assists with the development of initiatives to build sales, profitability, and guest retention
• Planning of day-to-day venue operations to ensure positive performance that adheres to budget and meets standards
• Responsible for nightly cash outs and closing duties of staff members and walk through of venue
• Assists with labor control and assigning duties to managers, supervisors and staff members
• Assists with the development, performance, coaching, and timely completion of all annual salaried and hourly performance reviews
• Ensures accurate completion of staff member schedules in accordance with forecasted business volume
• Anticipates and recommends employment needs
• Assists management in training new staff members within their department
• Ensures accuracy of daily/weekly reporting of staff member's labor hours
• Notifies Department Head of low inventory and recommends new inventory
• Conducts proper ordering procedures to maintain appropriate par levels of all restaurant related products
• Provides leadership for staff members through effective communication
• Conducts regular staff quality circle meetings
• Responsible for ensuring overall guest and Staff Member satisfaction
• Maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition
• Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency
• Adheres to responsible alcohol service established by company policy
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents
• Adheres to all company policies and procedures as established in the Staff Member Handbook

Requirements

• Three to five years in a high volume Food and Beverage experience in supervisory capacity; or equivalent combination of education and experience
• Excellent written and verbal communication skills
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Excellent judgment and decision making abilities

Qualifications

• Associate's degree (AA) or equivalent from a two-year college or technical school
• Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws

Benefits

• Weekly Pay
• Staff Member discounts
• Tuition Reimbursement
• Fun upbeat working environment
• Career Growth
• 401K Matching
• Paid time off

Physical Requirements

• Must be able to work in a fast-paced, high energy, and physically demanding environment
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position
• Feeling or grasping objects of different size and shape
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location (Primarily English)
• Hearing sounds at normal speaking levels with or without correction
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus

Work Environment

• Exposed to weather conditions and prevalent temperature changes
• Subject to moderate to high ambient noise levels
• Frequently required to function in narrow aisles or passageways
• Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping
• Frequently required to wash hands and/or wear gloves

Language & Mathematical Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, and guests
• Expressing or exchanging ideas or instructions by the spoken word
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

This position will have limited travel up to 20% of the time. Travel will be required for training and other functional business purposes.