Assistant General Manager

Reid's is the Carolina's leading specialty food store and a favorite culinary destination, specializing in superior meats, wines, regional provisions, locally grown produce, seasonally fresh meals, and gift baskets for our loyal customer base.

About the role

We are seeking an experienced and driven Assistant General Manager to support daily operations across our specialty retail, café, and foodservice offerings. This role requires a hands-on leader who thrives in a fast-paced, high-volume environment while delivering exceptional service and maintaining Reid’s standards of quality, hospitality, and professionalism. The ideal candidate brings a positive attitude, strong leadership skills, and prior management experience in foodservice, retail, or hospitality, with the ability to engage both guests and team members to create a welcoming and memorable experience.

Responsibilities

• Embody our standards of excellence and inspire your team to do the same.
• Follow all policies and procedures created to help you maximize your venue’s potential.
• Find qualified talent for open positions and foster the growth of your restaurant employees.
• Develop business solutions that make operations better (not just easier).
• Initiate community outreach to boost awareness, sales, and your restaurant’s reputation.
• Order product for the store.
• Maintain a labor budget and keep up with food costs and waste to specified goals.
• Maintain communications with general manager, executive chef, and all delivery drivers.
• Ensure quality is up to Reid’s Fine Foods standards.
• Assist with monthly inventory count.
• Help with scheduling for the store.
• Ensure guests receive the best service possible, staff follows policies, and employees work to the best of their abilities.
• Assist the general manager with interviewing and training processes.
• Assist the general manager with disciplinary actions.
• Understand food safety and sanitation; Serve Safe certification is required for this position.
• Manage time appropriately.
• Work under pressure while maintaining a positive attitude.
• Handle customer complaints and resolve situations to the customer’s satisfaction.

Requirements

• Previous management experience.
• Dependable, detail-obsessed, and open to constructive feedback.
• Ability to juggle multiple competing priorities daily.
• Exceptional communication skills—written and verbal.
• Desire and natural ability to engage guests—exuding an infectious commitment to guest service each and every day.
• Ability to show up to work on time.
• Ability to communicate any need for time off; requests must be submitted two weeks in advance and cannot be made between November 1st and December 31st.
• Ability to lift 25 lbs or more.
• Ability to stand/walk for 8 or more hours per shift.
• Ability to check in orders and communicate with delivery drivers properly.
• Ability to understand monthly margins and inventory expectations.

Benefits

• Medical, vision, dental, and life insurance.
• Paid time off.
• Employee discounts.
• Growth opportunities.
• Commuter benefits.