Assistant General Manager

About the Role

Hotel Management & Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. If you are an energetic leader with a passion for hospitality and team development, we want to hear from you! You will lead the operations in the absence of the General Manager and assist them with leading the team, ensuring that our service standards are consistently exceeded. Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Responsibilities

• Train and provide guidance to staff.
• Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles.
• Provide hands-on support and guidance to ensure the team achieves outstanding results.
• Post checks in PMS.
• Complete weekly labor tracker.
• Manage payment due reports.
• Postpaid outs and receipts.
• Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns.
• Monitor and follow up on guest feedback and concerns.
• Suggest and sell amenities.
• Ensure guest and property security.
• Assign rooms to be cleaned by housekeeping.
• Aid GM in inspecting rooms.
• Manage inventory.
• Check property email