Assistant General Manager

About the Role

Hotel Management & Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. You will lead operations in the absence of the General Manager and assist them with leading the team, ensuring that our service standards are consistently exceeded.

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits

• Salary dependent on experience
• Daily Pay Access: flexible pay options to access earnings when needed
• Medical, dental, and vision benefits
• Company-paid time off for full-time employees
• Employee Assistance Program (complementary for all employees)
• Career growth and advancement opportunities for dedicated employees

Responsibilities

• Team Lead:
  • Train and provide guidance to staff
  • Discuss staff performance discrepancies and training needs with General Manager
  • Attend and lead staff huddles
  • Provide hands-on support and guidance to ensure the team achieves outstanding results
• Financial:
  • Post checks in PMS
  • Complete weekly labor tracker
  • Manage payment due reports
  • Post paid outs and receipts
• Guest Relations:
  • Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness
  • Swiftly address any guest concerns
  • Monitor and follow up on guest feedback and concerns
  • Suggest and sell amenities
  • Ensure guest and property security
• Housekeeping:
  • Assign rooms to be cleaned by housekeeping
  • Aide GM in inspecting rooms
• Other Operations:
  • Manage inventory
  • Check property email
  • Build relationships with vendors and guests
  • Foster teamwork
• Sales & Marketing:
  • Network within the local community to promote the property
  • Build strong relationships with competitive properties, local organizations, and key clients
  • Lead in-house guest sales and marketing initiatives to increase occupancy
• Teamwork:
  • Assist with housekeeping in rooms as needed
  • Daily completion of laundry duties and public space needs
  • Flexible for covering employee shifts as needed to ensure operational continuity
• Emergency Procedures:
  • Know and follow property emergency procedures
  • Ensure the security needs of the property and guests are met
• Other duties as assigned

Qualifications

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations
• Proficient computer skills
• Strong team building skills
• Excellent organizational, time management, and problem-solving abilities
• Effective oral and written communication skills
• Proactive in solving problems
• Willing to work a changing schedule

Physical Requirements

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
• Ability to lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs