Assistant General Manager

Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through third party deliver apps (i.e., Doordash, UberEats, Caviar, Postmates and Grubhub)
• Manages and oversees scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Preforms daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Physical Functions

• Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial
• Regular use of the telephone for communication is essential
• Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed
• High levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Required Skills/Abilities

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Able to provide top notch customer service in a fast-paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Compensation Details

• Compensation: $75-85,000
• Benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Dining Discounts

Schedule

• Day shift and Night shifts
• Monday to Sunday
• Nights and Weekends
• Holidays

Status

• Salary

Location

• Chicago

Department

• Front of House

Reports to

• General Manager, DO, COO

Equal Opportunity Employer

• We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas.