Assistant General Manager

About the role

The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to—greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands-on, independent role for someone who loves hospitality and thrives working on their own.

Responsibilities

• Guest Experience
  • Act as Manager on Duty, serving as the main point of contact for guests during your shift
  • Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed
  • Create memorable moments—special amenities for celebrations, local recommendations, and hands-on help booking reservations
  • Resolve escalated guest issues calmly and in person, looping in the Director when needed
• Team & Operations
  • Serve as the main point of contact for the innkeeper team and build their weekly schedule
  • Coach the team on service and brand standards, and lead training for new hires and process updates
  • Partner with the Director of Guest Experience on SOPs and team performance
• Property Standards
  • Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward
  • Report maintenance issues to the Operations team and walk the lobby and grounds to keep the property guest-ready
• Sales & Events
  • Serve as the main point of contact for sales and event inquiries, from first contact through execution
  • Coordinate logistics with the innkeeper team and vendors, and be present for events as needed

Requirements

• A genuine passion for hospitality—someone who loves guests and finding ways to make their stay unforgettable
• A self-starter who's comfortable working independently and making decisions on the spot; this role runs solo most of the time
• Strong written and verbal communication skills
• Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus
• Comfortable learning multiple technology and property management platforms (e.g., Guesty, SuiteOp, Conduit)
• Local to Nashville, TN

Schedule

This is a salaried, in-person role based on-site at the Germantown Inn. Shifts typically start in the afternoon (around 1-3 PM) and run into the evening; hours flex around events and Inn needs.

Benefits

• Paid time off, such as PTO, sick days, and vacation days
• Health, dental, and vision insurance
• Short-term disability insurance
• 401(k) option
• Employee recognition programs