Assistant General Manager

General Manager Overview

The Role

Green Thumb is committed to enhancing well-being through cannabis. We seek an Assistant General Manager for our RISE Dispensary to support the General Manager in managing operations, team dynamics, and customer experiences.

Responsibilities

• Manage and oversee all dispensary operations to ensure compliance with regulations.
• Motivate team members to execute programs, initiatives, and in-store promotions effectively.
• Oversee inventory management, financial records, and Seed to Sale compliance.
• Ensure appropriate cash management, handling protocols, and daily reconciliations.
• Implement effective order and expense management processes aligned with store budgets.
• Coach and motivate team members to deliver memorable, positive customer experiences.
• Lead by example and set the rhythm for effective “Leader on Duty” shifts.
• Execute a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside, and delivery services.
• Coach team members to achieve loyalty goals, drive customer retention, and increase repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.
• Build and retain a high-performing team through effective onboarding, training, and development.
• Support a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate the team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques, and product knowledge.
• Execute hourly scheduling to align with business needs, hours targets, and team member availability.
• Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop leaders and team member talent and address performance issues promptly.
• Perform other duties as needed.

Qualifications

• At least three years of managing teams in a retail setting, specifically with POS business operations.
• Cannabis experience preferred.
• Inventory control experience preferred.
• Ability to work flexible schedules, including mornings, days, nights, and weekends.
• Must be 21 years or older.
• Must pass required background checks.
• Must have a valid driver's license or state ID.
• Must understand and comply with Green Thumb's rules, regulations, policies, and procedures.
• Must have a solid understanding of cannabis laws, rules, and regulations.
• Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and work under pressure.
• Open to constructive, developmental feedback and maintain composure in difficult situations.
• Highly motivated, self-directed, innovative, and able to work independently or among teams.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
• Able to resolve conflicts, handle employee and customer complaints, and settle disputes.

Additional Requirements

• Ability to perform tasks for prolonged periods, including moving inventory and materials weighing up to 30 pounds.
• Position self to move inventory and materials in storage areas.

Working Conditions

• Patient and/or customer-facing environment.
• Ability to work outdoors in varying and sometimes adverse weather conditions.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is prevalent.

Company Mission

We're humble, hardworking, grateful, transparent, collaborative, and have a growth mindset. We believe in promoting well-being through the power of cannabis and fostering an inclusive culture that reflects the communities we serve.

Pay Range

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range: $60,000 - $70,000 USD