Assistant General Manager
Work Performed
As Assistant General Manager, you are responsible for effectively assisting the General Manager with leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel.
- Assist General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service
- Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
- Interface with guests on a daily basis and resolve any concerns that may arise
- Collaborate with the General Manager and department heads to assess and adjust performance throughout the year to stay profitable
- Cover all property activities to ensure adherence to hotel and company policies and/or procedures
- Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
- Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
- Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
- Ensure that each guest experience exceeds expectations
Requirements
- 2 or more years of experience working in the hospitality field
- Previous experience in a managerial role overseeing a team, preferably in hospitality
- Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates
- Respond accurately and timely to provide information
- Ability to understand and provide excellent customer service
- Maintain a friendly, cheerful and courteous demeanor at all times
- Must be responsible and be able to work independently
- Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
- Ability to stand for long periods of time
- Ability to lift/push up to 50 lbs
- Must be able to work onsite at the hotel location
- Flexible to cover shifts as needed for associates
Additional Preferred Skills/Qualities
- Strong attention to detail
- Second language is a plus, preferably Spanish or French
Compensation
$55,000 Annually
Benefits
- Earned paid time off
- Employer-contribution medical/dental/vision insurance
- Optional life insurance
- Short term/long term disability
- Optional 401k with employer match
- Employee discounts at participating hotels
- Option to sign up for on-demand pay with DailyPay
- Refer a friend – get paid extra when they join our team!
- Bonuses for name recognition and guest score
About Giri Hotels
Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. You are right for the team if you are:
- Happy – nice to be around and friendly
- Humble – willing to learn
- Helpful – team player, always willing to pitch in, looking for ways to be productive
Giri Hotel Management Recognition
We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.