Assistant General Manager

About the role

This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsibilities

• Hire, train, counsel and motivate strong departmental teams
• Develop departmental schedules to ensure staffing is adequate and within forecast and budget guidelines
• Absorb accounts receivable and monitor the department budgets
• Process all daily reports and respond accordingly to findings
• Champion brand initiatives by ensuring all service standards, marketing programs, and guest experiences align with brand identity and consistently reflect the company's values and mission
• Ensure guest special requests are fulfilled
• Manage brand and OTA messaging platforms
• Update systems availability from cancellations and arrival and departure changes
• Monitor posting of guest charges to minimize lost revenue
• Ensure proper delivery of guest services as directed by the General Manager
• Maintain room availability to ensure hotel is maximizing room revenue
• Oversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvement
• Focus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Ensure all departments are in compliance with all required training courses
• Oversee