Assistant General Manager

Serves as the on-site operational leader for The Townes, a 273-unit residential community, supporting the Senior Community Manager (SCM) in the overall management of community operations. This role oversees day-to-day operational needs, vendor and maintenance oversight, property compliance, and homeowner relations to ensure the community is maintained in accordance with Association standards and governing documents.

Responsibilities

• Community Operations & Maintenance
  • Oversee day-to-day operational needs of the community, including maintenance coordination, inspections, and compliance matters.
  • Conduct regular property inspections to identify maintenance, landscaping, architectural, and common area concerns.
  • Oversee and coordinate operational work orders and follow through to timely resolution.
  • Independently coordinate with vendors and patrol services to address operational and community-related issues and recommend appropriate operational solutions.
• Vendor & Project Management
  • Manage vendor relationships and independently evaluate work quality, contract compliance, project timelines, and operational performance.
  • Participate in the RFP and bid evaluation process and provide operational recommendations to leadership and the Board.
  • Assist with maintenance and capital improvement projects as assigned.
• Board & Community Relations
  • Respond to homeowner concerns and communications in a professional, timely, and solutions-oriented manner while maintaining positive relationships with homeowners, Board members, vendors, and internal departments.
  • Prepare Board meeting materials, operational reports, Board updates, and community communications, including e-blasts, newsletters, and membership notices, in partnership with the Senior Community Manager.
  • Attend Board meetings and provide updates, recommendations, and follow-up regarding operational matters, community concerns, and assigned projects, including timely escalation of urgent or sensitive matters requiring Board awareness, guidance, or approval.
• Compliance & Architectural Oversight
  • Maintain working knowledge of Association governing documents, rules, architectural standards, and operational policies to support consistent community operations and compliance efforts.
  • Administer and coordinate the architectural application process and support compliance efforts in accordance with governing documents, architectural standards, and Association policies.
  • Support operational compliance and enforcement efforts through coordination of violation communications, tracking, and follow-up resolution activities.
  • Review and provide operational recommendations regarding updates to architectural standards and enforcement policies as requested.
• Administrative & Operational Support
  • Oversee the maintenance and accuracy of Association operational records, reports, and system updates within company platforms.
  • Coordinate operational communications, project timelines, meetings, and related administrative processes in support of community operations.
  • Complete administrative and operational duties in accordance with company standards and procedures.
• General Expectations
  • Demonstrate a high level of professionalism, responsiveness, and service excellence in all interactions with homeowners, vendors, Board members, and internal teams.
  • Actively participate in required meetings, trainings, and company initiatives to support ongoing development and operational excellence.
  • Maintain a collaborative and solutions-oriented approach while supporting community goals, team initiatives, and special projects as assigned.
  • Independently prioritize operational issues and escalate significant community, vendor, compliance, or operational concerns to leadership and the Board as appropriate.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to work independently.
• Demonstrated problem-solving, critical thinking, and sound decision-making abilities.
• Ability to prepare professional correspondence, reports, and Board communications.
• Professional demeanor with the ability to collaborate effectively with homeowners, Boards, vendors, and internal teams.
• Strong customer service and relationship management skills with a commitment to meeting the needs of homeowners.
• Proficient in Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
• Ability to review contracts, proposals, and vendor performance with strong analytical skills.
• Ability to hold vendors accountable and professionally enforce contractual expectations.

Education & Experience

• High school diploma or GED required.
• Minimum of two (2) years of experience in the HOA or property management industry.
• Experience managing vendors, evaluating bids, and coordinating RFP processes preferred.
• CMCA certification preferred.

Physical Requirements

• Ability to occasionally lift and carry items up to 25 pounds.
• Ability to work at a computer and operate standard office equipment for extended periods of time.
• Ability to communicate effectively in person, by phone, and electronically with homeowners, vendors, leadership, and team members.
• Ability to regularly conduct onsite community inspections, including walking through flat and sloped common areas, recreation facilities, buildings, and other association property areas.
• Ability to travel locally between assigned community location and office sites as needed to perform the essential functions of the role.
• If driving is required for this position, associates must maintain a valid driver’s license and state-required automobile insurance unless a reasonable accommodation is approved.
• Regular and reliable attendance, communication, and responsiveness consistent with business needs and job responsibilities.
• Ability to attend evening Board meetings and work additional hours as needed to meet operational and business needs.

Schedule

This is a full-time exempt position expected to work the schedule necessary to effectively fulfill the responsibilities of the role and meet business needs. Typical business hours are Monday through Friday; however, additional hours, including evenings and occasional weekends, may be required based on operational needs and Board meeting schedules.

Position generally requires a regular onsite presence at the assigned community, with the majority of work time expected to be performed onsite to support operational and community needs. Remaining work time may be performed from the Irvine office based on business needs and leadership direction.

Pay

$70,304 - $74,000 annually. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

Benefits

• Medical, dental, and vision plans (full time and those working 30+ hours).
• Part-time employees working 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.