Assistant General Manager

Job Overview

As the Assistant General Manager, you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience. You will contribute to strategic initiatives, financial operations, vendor management, and building positive relationships with residents and vendors.

Your Responsibilities

• Partner with the General Manager to direct and oversee the overall business operations of the community, exercising independent judgment in operational, compliance, and resident service decisions
• Collaborate with the General Manager and Board of Directors to develop, implement, and evaluate strategic initiatives and long-term community plans
• Lead financial management activities as needed, including development and administration of budgets, analysis of financial reports, and oversight of revenue and expenditures
• Establish and execute communication strategies with residents, including oversight of newsletters, community updates and meetings
• Direct community maintenance operations, including setting priorities, evaluating performance and ensuring effective vendor execution and quality outcomes
• Manage vendor relationships, including selection, contract negotiation, performance evaluation, and ensuring compliance with contractual obligations
• Resolve complex resident matters by evaluating issues, determining appropriate actions, and ensuring a high standard of service delivery
• Support and influence Board operations by preparing materials, providing recommendations, and ensuring execution of Board decisions and policies
• Ensure organizational compliance with applicable federal, state, and local laws, as well as governing documents, through proactive oversight and decision-making
• Administer and interpret compliance programs, applying discretion and independent judgment in enforcement of community standards
• Build and maintain professional relationships with residents, vendors, and staff, promoting collaboration and operational effectiveness
• Stay updated on industry trends, best practices, and legal requirements related to community management to inform decision-making and continuous improvement
• Perform other duties as assigned

Skills and Qualifications

• Excellent interpersonal and communication skills, with the ability to build positive relationships with residents, vendors, and team members
• Strong problem-solving and conflict resolution abilities, capable of addressing issues proactively
• Self-motivated and able to work independently with minimal supervision
• Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively
• Adaptable and flexible, capable of adjusting to changing demands and priorities
• Demonstrates a proactive mindset in identifying and addressing issues before they escalate

Education and Experience

• Education related to or certifications in property management are preferred

Physical Requirements

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Supervisory Responsibility

Yes

Work Location

Phoenix, AZ 85003

Work Hours

Monday – Friday, 8a -5p

Compensation

$65k

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

This response is AI-generated, for reference only.