Assistant General Manager

Responsibilities

• Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
• Maintaining a strong safety culture and monitoring safety processes/training
• Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
• Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
• Aiding in the establishment and achievement of performance goals that align with Company objectives
• Aiding in the delivery of high-quality customer service and maintaining/enhancing customer relationships
• Meeting regularly with school district administrators to review and enhance service quality and performance
• Analyzing financial performance and reviewing findings with General Manager
• Resolving a variety of issues and making recommendations
• Ensuring continuous improvement in the areas of safety, operations, finance, etc.
• Aiding the General Manager in identifying growth opportunities in the local area
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Qualifications

• College education preferred or equivalent experience
• 2 - 5 years of operations management experience
• Experience working in the student transportation or ground transportation industry preferred
• Strong results-oriented leadership skills with proven success in management
• Excellent communication skills, both verbal and written
• Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Knowledge of contract administration principles and practices
• Budgetary/fiscal control experience preferred
• Policy administration experience preferred
• Well-developed time-management skills

Benefits

• Medical, dental, vision, basic life insurance coverage
• Holiday pay
• PTO accrual
• Retirement savings plan

Pay

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/contractual terms and positions.