Assistant General Manager

Core Responsibilities

• Support the General Manager in achieving financial goals, including revenue growth and cost control
• Oversee and support both hourly and management teams
• Lead all dining room recruitment, hiring, onboarding, and training for both hourly and management roles
• Oversee and develop both hourly and management teams, including recruitment, hiring, onboarding, and training
• Manage labor, scheduling, and staffing to align with business needs, budget targets, and labor law compliance
• Partner with the General Manager and Service Director to forecast staffing needs and ensure operational efficiency
• Lead the implementation, training, and reinforcement of service standards across the restaurant
• Collaborate with the General Manager to forecast staffing needs based on business demands
• Drive the implementation, training, and reinforcement of service standards across the restaurant
• Collaborate with Guest Relations and Private Events to maximize covers and drive additional business
• Ensure compliance with all company policies and state and local labor regulations
• Maintain strong organization and oversight of daily administrative and operational functions

Leadership & Team Development

• Lead, mentor, and develop a dining room team of 70+ employees, including servers, bartenders, hosts, and management team
• Foster and maintain a culture of accountability, professionalism, and hospitality that reflects the company’s core values
• Identify and cultivate high-potential team members for growth and advancement within the organization
• Oversee training, and ongoing performance management to ensure consistency and growth across the team
• Maintain a strong presence on the floor to support, guide, and motivate the team
• Lead by example, demonstrating professionalism, composure, and a solution-oriented mindset
• Foster strong cross-functional collaboration between dining room and kitchen teams

Service & Guest Experience

• Uphold and continuously refine service standards to reflect company values and expectations
• Oversee daily dining room operations, including opening and closing, ensuring smooth and efficient service
• Maintain a strong, visible presence on the floor, anticipating guest needs and resolving issues proactively
• Act as the primary point of escalation for service-related challenges
• Support the kitchen with expediting during service
• Ensure seamless coordination between the dining room, bar, and kitchen teams
• Manage reservations and seating to optimize flow, covers, and guest satisfaction in a high-volume environment
• Uphold and refine service standards, ensuring alignment with company values
• Maintain expert knowledge of the menu, beverage program, and brand standards
• Ensure all guest-facing areas meet the highest standards of cleanliness, organization, and compliance with health regulations
• Align staffing levels with business needs, making real-time adjustments as needed
• Lead guest recovery efforts to ensure concerns are resolved and guests leave with a positive experience

Required Skills

• Strong Communication Skills
• Problem Solving Skills
• Time Management
• Adaptability
• Conflict Resolution
• Attention to Detail
• Interpersonal Skills
• Strategic Planning