Assistant General Manager

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Why Join Us

• Bold, High-Energy Culture: At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.
• Unbeatable Perks: Competitive pay, career advancement opportunities, and a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.
• Unlimited Growth: With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

About the Role

We are looking for an Assistant General Manager to be a key member of our leadership team, responsible for assisting the Managing Partner with daily club operations including sales success, member satisfaction, and facility cleanliness at Crunch Fitness - Undefeated Tribe.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards with ongoing development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience.”
• Assist and support the Managing Partner in areas such as:
  • Scheduling and labor management
  • Member service resolution with pace and empathy
  • Resolving or escalating employee issues or concerns
  • Lead generation and outreach efforts to impact new member sales
  • New member acquisition and member integration into all services and programs offered
  • Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, including inventory reconciliation, supply ordering, and club-related small equipment expenditures.
• Involvement and supervision in all front desk-related activities.
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with the Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

What Success Looks Like

• Fully staffed with high performers across Member Service Representatives (MSRs).
• KPIs consistently meet or exceed, with clear performance standards, ongoing coaching, and performance management driving individual and collective achievement.
• Deliver member and guest experience through high hospitality.
• True operations partner to Managing Partner—owning scheduling/labor, asset/inventory management, facility cleanliness, and front desk oversight.
• Club runs smoothly with 100% policy/procedure compliance, crisp facility standards, and full utilization of Crunch tools for communication, documentation, and operations.

Requirements

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively, including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels, and controls overtime.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.
• Clear communication skills, demonstrating confidence.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.

Physical Requirements

This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

Benefits

• Paid Time Off (PTO).
• Subsidized health insurance coverage (health, dental, vision) for full-time positions.
• Basic Life and AD&D.
• HSA.
• Short-term disability.
• Free gym membership.